Amanote Research
Register
Sign In
Satisfaction, Frustration, and Delight
doi 10.4018/978-1-878289-97-1.ch013
Full Text
Open PDF
Abstract
Available in
full text
Date
January 1, 2001
Authors
Jennifer Edson Escalas
Kapil Jain
Judi E. Strebel
Publisher
IGI Global