(PDF) Service Recovery Strategies Versus Customers’

Service Recovery Strategies Versus Customers’ Expectations, Race for Sustainability: A Qualitative Study on Micro Brands

Marketing – from Information to Decision Journal

doi 10.2478/midj-2018-0009

Full Text

Abstract

Available in full text

Date

December 1, 2018

Authors

Shamsul Huq Bin Shahriar

Md. Fayjullah Khan

Mahbub Ul Islam

Publisher

Walter de Gruyter GmbH

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