Can Loyal Customers Tolerate Service Failure? The Moderating Roles of Service Failure Severity and Transaction Frequency in a B2B Context

Journal of Service Science and Management
doi 10.4236/jssm.2013.65a002
Full Text
Abstract

Available in full text

Date
Authors
Publisher

Scientific Research Publishing, Inc,

Related search

Service Failure and Consumers’ Satisfaction With the Healthcare Industry: Moderating Role of Recommendation

2020English

The Service Failure and Recovery Strategies in Logistics Service Sector

Celal Bayar Üniversitesi Sosyal Bilimler Dergisi
2016English

The Service Failure and Recovery Strategies in Logistics Service Sector

Celal Bayar Üniversitesi Sosyal Bilimler Dergisi
2016English

Consumer Reaction to Service Failure and Recovery: The Moderating Role of Attitude Toward Complaining

Journal of Services Marketing
Marketing
2009English

Customer Retention: A Theoretical Perspective of Service Failure and Service Recovery in the Hotel Industry

Acta Commercii
2006English

the Effect of Nostalgia on Service Failure

Journal of Applied Business Research
International ManagementBusiness
2017English

B2B Service Brand Identity and Brand Performance

European Journal of Marketing
Marketing
2015English

Could Satisfaction on the Airline’s Service Quality (Airqual) Make Lion Air’s Customers Trust and Become Loyal to the Airline Company?

Jurnal Manajemen
2019English

Everyone Says No: Public Service Broadcasting and the Failure of Translation

Canadian Journal of Communication
Communication
2013English

Amanote Research

Note-taking for researchers

Follow Amanote

© 2026 Amaplex Software S.P.R.L. All rights reserved.

Privacy PolicyRefund Policy