Scheduling of Agents in Inbound Multilingual Call Centers

Brazilian Journal of Operations & Production Management
doi 10.14488/bjopm.2017.v14.n2.a11
Full Text
Abstract

Available in full text

Date
Authors
Publisher

Associacao Brasileira de Engenharia de Producao - ABEPRO

Related search

Optimal Scheduling in Call Centers With a Callback Option

Performance Evaluation
Computer NetworksSimulationHardwareCommunicationsArchitectureModelingSoftware
2016English

Using Personalized Model to Predict Traffic Jam in Inbound Call Center

ICST Transactions on Scalable Information Systems
2017English

Optimal Balanced Control for Call Centers

Annals of Operations Research
Management ScienceDecision SciencesOperations Research
2012English

Optimal Balanced Control for Call Centers

SSRN Electronic Journal
2010English

On the Distinct Needs of Multilingual STEM Graduate Students in Writing Centers

2019English

To Pool or Not to Pool in Call Centers

Production and Operations Management
IndustrialManufacturing EngineeringManagement ScienceInnovationManagement of TechnologyOperations Research
2008English

Werkdruk in Call Centers: Een Analyse Van Oorzaken en Gevolgen

Maandblad Voor Accountancy en Bedrijfseconomie
1999English

A New Priority Based Call Scheduling Technique in Mobile Networks

Journal of Advances in Computer Networks
2015English

Influence of Call Centers on Emerging Business Models and Practices

Asian Journal of Business and Management
2018English

Amanote Research

Note-taking for researchers

Follow Amanote

© 2024 Amaplex Software S.P.R.L. All rights reserved.

Privacy PolicyRefund Policy