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Rethinking the Actor in Service Research: Toward a Processual View of Identity Dynamics

Journal of Service Theory and Practice - United Kingdom
doi 10.1108/jstp-11-2018-0245
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Abstract

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Categories
ManagementStrategy
Date

March 9, 2020

Authors
Kaisa Koskela-HuotariJaakko Siltaloppi
Publisher

Emerald


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