Call Center Staffing: Service-Level Constraints and Index Priorities

Operations Research - United States
doi 10.1287/opre.2016.1532
Full Text
Abstract

Available in full text

Date
Authors
Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Related search

The 193 Call Center, a Meaningful Public Service!

Work
MedicineEnvironmentalPublic HealthRehabilitationOccupational Health
2012English

Call-Routing Schemes for Call-Center Outsourcing

Manufacturing and Service Operations Management
Management ScienceManagementOperations ResearchStrategy
2007English

The Staffing Requirements With Time-Varying Demand and Customer Abandonment in Call Centers

Innovation and Supply Chain Management
2013English

Large Scale Stochastic Inventory Routing Problems With Split Delivery and Service Level Constraints

Annals of Operations Research
Management ScienceDecision SciencesOperations Research
2010English

Call Center Text Mining Approach

2017English

Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times

Manufacturing and Service Operations Management
Management ScienceManagementOperations ResearchStrategy
2014English

Short Call Abstract Author Index

Thyroid
MedicineEndocrinologyMetabolismDiabetes
2015English

Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work

Nordic Journal of Working Life Studies
Industrial RelationsOrganizational BehaviorLife-course StudiesLife-spanHuman Resource ManagementEnvironmentalPublic HealthOccupational Health
2013English

Call Center Offshore: O Caso Out Brazil

Revista Brasileira de Casos de Ensino em Administração
2011English

Amanote Research

Note-taking for researchers

Follow Amanote

© 2024 Amaplex Software S.P.R.L. All rights reserved.

Privacy PolicyRefund Policy