The Boundaries of Service Automation:Four Types of Service Encounters

Nordic and Baltic Journal of Information and Communications Technologies
doi 10.13052/nbjict1902-097x.2018.005
Full Text
Abstract

Available in full text

Date
Authors
Publisher

River Publishers

Related search

Service Encounters: The Missing Link Between Service Quality Perceptions and Satisfaction

Journal of Applied Business Research
International ManagementBusiness
2011English

Affective Complementarity in Service Encounters

Management Revue
AccountingManagementBusiness
2007English

Service Role and Outcome as Moderators in Intercultural Service Encounters

Journal of Service Management
ManagementHospitality ManagementBusinessLeisureStrategyAccountingTourism
2015English

Co-Creation of Innovations in ICT-Based Service Encounters

Handbook of Research on Demand-Driven Web Services
2014English

Monitoring Quality of Service Across Organizational Boundaries

Lecture Notes in Computer Science
Computer ScienceTheoretical Computer Science
2000English

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Production and Operations Management
IndustrialManufacturing EngineeringManagement ScienceInnovationManagement of TechnologyOperations Research
2012English

Shaping the Boundaries of a Service Ecosystem: The Case of Udacity

2017English

The Blueprint of Service Encounter by Types of Restaurants

Journal of the Korean Society of Food Science and Nutrition
NutritionFood ScienceDietetics
2006English

Effects of Customer Experience Across Service Types, Customer Types and Time

Journal of Services Marketing
Marketing
2018English

Amanote Research

Note-taking for researchers

Follow Amanote

© 2024 Amaplex Software S.P.R.L. All rights reserved.

Privacy PolicyRefund Policy