The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

Theological Librarianship
doi 10.31046/tl.v2i1.70
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American Theological Library Association

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Quality Comes From Within:The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency and Happier customers.By Sara Laughlin and Ray W. Wilson. Chicago: American Library Association, 2008. 146 Pp. A$89.95 Soft Cover ISBN 9780838909522 (Available From Inbooks).

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