Integrasi Servqual Dan Quality Function Deployment Untuk Pengukuran Kualitas Layanan (Studi Kasus: Program Studi Pendidikan Teknik Mesin, Universitas Palangka Raya)

Journal of Engineering and Management Industial System
doi 10.21776/ub.jemis.2013.001.01.4
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Brawijaya University


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