Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry in Iran)

Open Journal of Social Sciences

doi 10.4236/jss.2014.24028

Full Text

Abstract

Available in

Date

January 1, 2014

Authors

Leila Rahmani-Nejad

Zahra Firoozbakht

Publisher

Scientific Research Publishing, Inc,

Related search

Influence Between Banking Service Quality and Brand Image Against Customer Relationship and Loyalty in Sharia Bank

European Research Studies Journal

English

Retail Service Quality and Customer Loyalty

Journal of Secretary and Business Administration

English

The Study of Service Quality and Relationship Marketing for Engaging Hotels Customer Loyalty

KnE Social Sciences

English

The Relationships Between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector

English

The Effect of Service Quality to Customer of Loyalty Using Self-Service Technology: Internet Banking

KnE Social Sciences

English

Service Quality, Religiosity, Customer Satisfaction, Customer Engagement and Islamic Bank’s Customer Loyalty

Journal of Islamic Marketing

English

Linking Perceived Service Quality, Perceived Customer Value and Customer Loyalty in Retail

English

The Effect of Retail Service Quality and Product Quality on Customer Loyalty

Journal of Database Marketing & Customer Strategy Management

English

Service Quality, Customer Satisfaction and Loyalty: A Comparative Study of Hotel With Retail Banking, Hospitals and Retail Services Industries

Revista Latino-Americana de Turismologia

English