A Flexible Architecture for Call Centers With Skill-Based Routing

International Journal of Production Economics - Netherlands
doi 10.1016/j.ijpe.2014.09.025
Full Text
Abstract

Available in full text

Date
Authors
Publisher

Elsevier BV

Related search

Call-Routing Schemes for Call-Center Outsourcing

Manufacturing and Service Operations Management
Management ScienceManagementOperations ResearchStrategy
2007English

Dialogue Management in Vector-Based Call Routing

1998English

Optimal Balanced Control for Call Centers

Annals of Operations Research
Management ScienceDecision SciencesOperations Research
2012English

Optimal Scheduling in Call Centers With a Callback Option

Performance Evaluation
Computer NetworksSimulationHardwareCommunicationsArchitectureModelingSoftware
2016English

Optimal Balanced Control for Call Centers

SSRN Electronic Journal
2010English

A Scalable Flexible SOM NoC-Based Hardware Architecture

Advances in Intelligent Systems and Computing
ControlSystems EngineeringComputer Science
2016English

Call-Distribution-Based View: The Theoretical Ground for Strategic Routing Management

Journal of Communications
2015English

SOA-based Architecture for a Generic and Flexible E-Assessment System

2010English

Multilevel Full-Chip Routing for the X-Based Architecture

2007English

Amanote Research

Note-taking for researchers

Follow Amanote

© 2024 Amaplex Software S.P.R.L. All rights reserved.

Privacy PolicyRefund Policy