Design for Six Sigma for Green Belts and Champions: Applications for Service Operations20091H.S. Gitlow, D.M. Levine and E.A. Popovich. Design for Six Sigma for Green Belts and Champions: Applications for Service Operations. Pearson Prentice‐Hall, 2006. 720 Pp., ISBN: 0‐13‐185524‐7 £48.99 (Hardback)

Managing Service Quality: An International Journal
doi 10.1108/09604520910984409
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Emerald

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