How Customer Knowledge Management Is Becoming a Dominant Industry Trait

doi 10.4018/978-1-4666-2524-2.ch005
Full Text
Abstract

Available in full text

Date
Authors
Publisher

IGI Global

Related search

An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management

Advances in Knowledge Acquisition, Transfer, and Management
English

How Much Knowledge Management Is Hidden in Design Methods?

2018English

A Knowledge Mining Approach for Effective Customer Relationship Management

International Journal of Knowledge-Based Organizations
2013English

Customer Experience Management in the Detailing Industry

International Journal of Recent Technology and Engineering
EngineeringManagement of TechnologyInnovation
2020English

Proposing a Customer Knowledge Management Model for Customer Value Augmentation: A Home Appliances Case Study

Journal of Database Marketing & Customer Strategy Management
2012English

How Entrepreneurial Orientation Influences the Enhancement of Customer Knowledge Management Competence: An Explorative Empirical Study

2012English

Investigation of Customer Knowledge Management (CKM) Dimensions: A Survey Research

International Journal of Business and Management
2011English

Organic Knowledge Management for Web-Based Customer Service

English

The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business

2012English

Amanote Research

Note-taking for researchers

Follow Amanote

© 2025 Amaplex Software S.P.R.L. All rights reserved.

Privacy PolicyRefund Policy