Application of the Servqual Tool for Analysis of Service Quality and Benchmarking: Case Study in Retail Companies

Revista Gestão da Produção Operações e Sistemas

doi 10.15675/gepros.v14i1.2046

Full Text

Abstract

Available in

Date

March 1, 2019

Authors

Matheus Luiz Ferreira de Carvalho

Sandra Miranda Neves

Lílian Barros Pereira Campos

Carlos Henrique de Oliveira

Publisher

A Fundacao para o Desenvolvimento de Bauru (FunDeB)

Related search

Service Quality in Product Development Companies: A Study Using the SERVQUAL Tool

Product Management & Development

English

Relationship Marketing: Study About the Tool in Companies of Retail and Services Provision

Revista Capital Científico - Eletrônica

English

Application of Benchmarking Method in the Construction Companies

Facta universitatis - series: Architecture and Civil Engineering

English

Benchmarking as a Tool for Improving the Operations of Transport Companies

English

Measuring Retail Service Quality: A Replication Study

South African Journal of Business Management

International Management

Italian

EM Benchmarking: Quality of Service - A Stroke Management Case With Improvements

Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine

Emergency Medicine

Intensive Care Medicine

English

An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study

Ege Akademik Bakis (Ege Academic Review)

English

Analysis of Service Quality Using Servqual Method and Importance Performance Analysis (IPA) in Population Department, Tomohon City

International Journal of Computer Applications

English

The Measurement of Service Quality With SERVQUAL for Different Domestic Airline Firms in Turkey

Serbian Journal of Management

English