(PDF) Delivering ‘Effortless Experience’ Across Borders:

Delivering ‘Effortless Experience’ Across Borders: Managing Internal Consistency in Professional Service Firms

Journal of World Business - United Kingdom

doi 10.1016/j.jwb.2008.03.013

Full Text

Abstract

Available in full text

Categories

International Management

Date

January 1, 2009

Authors

Susan Segal-Horn

Publisher

Elsevier BV

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