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Publications by Alexander E. Reppel
Analysing the Preferred Characteristics of Frontline Employees Dealing With Customer Complaints
TQM Journal
Management
Business
Decision Sciences
International Management
Strategy
Accounting
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Dealing With Complaints to the REC: Commentary
Research Ethics
Philosophy
Education
Analysing Customer Profiles Using Data Mining Techniques
Dealing With Viewers’ Complaints: Role, Visibility and Transparency of PSB Ombudsmen in Ten European Countries
Observatorio
Communication
Communications
Computer Networks
Customer Complaints in Social Networks in the Spanish Telecommunication Industry
Advances in Data Mining and Database Management
Psychosocial Working Conditions and Cognitive Complaints Among Swedish Employees
PLoS ONE
Multidisciplinary
A Case Study on Service Recovery: Frontline Employees’ Perspectives and the Role of Empowerment
European Journal of Tourism, Hospitality and Recreation
Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention
Preferred Stock: Usage and Characteristics
Journal of Applied Business Research
International Management
Business
Dealing With the Diagnosis
Contexts
