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Publications by Ashok Ramkumar
A Roadmap for Customer Relationship Management
International Business & Economics Research Journal (IBER)
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Customer Relationship Management (CRM)
International Journal for Research in Applied Science and Engineering Technology
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A Framework for Understanding Customer Relationship Management Systems Benefits
Communications of the Association for Information Systems
Information Systems
European Industries Customer Centricity Roadmap Stage – Business Process Management Aspect
Acta Oeconomica Pragensia
Effects of Customer Relationship Management on Customer Loyalty
An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management
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CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS AND MOBILE DEVICES - A Surevy of Customer Relationship Management Projects in German-Speaking Europe
Big Data as a Customer Management Relationship Tool
International Journal of Business Administration
