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Publications by Beverley A. Sparks
Social Identity’s Impact on Service Recovery Evaluations in Alliances
Annals of Tourism Research
Development
Tourism
Hospitality Management
Leisure
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The Impact of Service Recovery Communication Channel on Perceived Quality of Service Recovery and Consumer Behavior
Promoting Responsible Service Policy: The Impact of Complaint Invitation on Perceived Service Recovery Performance
Journal of Business and Retail Management Research
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Business
Customer Satisfaction After Service Recovery and Its Impact on Brand Loyalty
Advances in Social Sciences
Liking Food Less: The Impact of Social Influence on Food Liking Evaluations in Female Students
PLoS ONE
Multidisciplinary
The Rationale Behind Strategic Alliances in Application Service Provision
Journal of Cases on Information Technology
Management
Computer Science Applications
Information Systems
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Critical Reflections on Performing Arts Impact Evaluations
Arts and the Market
Social Support and Responsiveness in Online Patient Communities: Impact on Service Quality Perceptions
Health Expectations
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Liner Shipping Alliances and Their Impact on Shipping Connectivity in Southeast Asia
Maritime Business Review
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The Empirical Analysis of the Impact of Alliances on Airline Operations
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Policy
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