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Publications by Chih-Hung PAI

A Study of the Effect of Service Recovery on Customer Loyalty Based on Marketing Word of Mouth in Tourism Industry

Revista de Cercetare si Interventie Sociala

Social Psychology

Political Science

English

Related publications

The Effect of Product, Service, and Customer Satisfaction on Word-Of-Mouth Behavior

GATR Journal of Management and Marketing Review (JMMR)

English

Electronic Word-Of-Mouth in the Service Industry

Advances in Marketing, Customer Relationship Management, and E-Services

English

The Effect of Relationship Quality Between Senior Customers and Service Providers on Word-Of-Mouth in the Service Industry

Global Business and Finance Review

International Management

English

A Study on the Impact of Online Word-Of-Mouth for Airlines on Customer Behavior

Open Transportation Journal

English

The Study of Service Quality and Relationship Marketing for Engaging Hotels Customer Loyalty

KnE Social Sciences

English

Customer Satisfaction After Service Recovery and Its Impact on Brand Loyalty

Advances in Social Sciences

English

Customer Loyalty Indicator of Mobile Payment Application in the Financial Service Industry: A Study of LinkAja

International Journal of Scientific Research and Management

English

The Effect of Retail Service Quality and Product Quality on Customer Loyalty

Journal of Database Marketing & Customer Strategy Management

English

The Influence of Customer Value on Word of Mouth: A Study of a Financial Services Company in Brazil

Revista Brasileira de Gestao de Negocios

Industrial Relations

International Management

English