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Publications by Chihiro Morito

The Shift of the Relationship of Customer Participation and Customer Satisfaction in Delayed Benefit Services

Journal of Marketing & Distribution

English

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Research on the Relationship Between Customer Knowledge, Customer Participation Innovation and Customer Experience in Social Media Environment

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Management of Relationship Between Customer Satisfaction and Services in Hotel Industry in Prishtina

ILIRIA International Review

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The Impact of Customer Satisfaction and Switching Barriers on Customer Loyalty in Pakistani Mobile Telecommunication Services

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Customer Satisfaction With Postal Services in Serbia

Management:Journal of Sustainable Business and Management Solutions in Emerging Economies

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Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain

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Quality of Services Aimed at Achieving Customer Satisfaction

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The Study of Customer Satisfaction, Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets

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Relationship Between the Star and the Hotel Service Guarantees of Customer Satisfaction

International Journal of Economics and Finance

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