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Publications by Dinard Van der Laan
Optimal Balanced Control for Call Centers
SSRN Electronic Journal
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Optimal Balanced Control for Call Centers
Annals of Operations Research
Management Science
Decision Sciences
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Optimal Scheduling in Call Centers With a Callback Option
Performance Evaluation
Computer Networks
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Hardware
Communications
Architecture
Modeling
Software
Optimal and Structured Call Admission Control Policies for Resource-Sharing Systems
IEEE Transactions on Communications
Electronic Engineering
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Seeking Best-Balanced Patch-Injecting Strategies Through Optimal Control Approach
Security and Communication Networks
Computer Networks
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Optimal Call Admission Control for Voice Traffic in Cellular Mobile Communication Networks
IEICE Transactions on Fundamentals of Electronics, Communications and Computer Sciences
Electronic Engineering
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Applied Mathematics
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Computer-Aided Design
A Simulation Model for Emergency Medical Services Call Centers
Optimal Joint Call Admission Control With Vertical Handoff on Heterogeneous Networks
Lecture Notes in Computer Science
Computer Science
Theoretical Computer Science
A Flexible Architecture for Call Centers With Skill-Based Routing
International Journal of Production Economics
Management
Business
Economics
Manufacturing Engineering
Management Science
Industrial
Accounting
Econometrics
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Scheduling of Agents in Inbound Multilingual Call Centers
Brazilian Journal of Operations & Production Management
