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Publications by Dinard van der Laan
Optimal Balanced Control for Call Centers
Annals of Operations Research
Management Science
Decision Sciences
Operations Research
Related publications
Optimal Balanced Control for Call Centers
SSRN Electronic Journal
Optimal Scheduling in Call Centers With a Callback Option
Performance Evaluation
Computer Networks
Simulation
Hardware
Communications
Architecture
Modeling
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Optimal and Structured Call Admission Control Policies for Resource-Sharing Systems
IEEE Transactions on Communications
Electronic Engineering
Electrical
Seeking Best-Balanced Patch-Injecting Strategies Through Optimal Control Approach
Security and Communication Networks
Computer Networks
Information Systems
Communications
Optimal Call Admission Control for Voice Traffic in Cellular Mobile Communication Networks
IEICE Transactions on Fundamentals of Electronics, Communications and Computer Sciences
Electronic Engineering
Computer Graphics
Signal Processing
Applied Mathematics
Electrical
Computer-Aided Design
A Simulation Model for Emergency Medical Services Call Centers
Optimal Joint Call Admission Control With Vertical Handoff on Heterogeneous Networks
Lecture Notes in Computer Science
Computer Science
Theoretical Computer Science
A Flexible Architecture for Call Centers With Skill-Based Routing
International Journal of Production Economics
Management
Business
Economics
Manufacturing Engineering
Management Science
Industrial
Accounting
Econometrics
Operations Research
Scheduling of Agents in Inbound Multilingual Call Centers
Brazilian Journal of Operations & Production Management
