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Publications by Dmitry Krass
Using Strategic Idleness to Improve Customer Service Experience in Service Networks
Operations Research
Management Science
Computer Science Applications
Operations Research
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Effects of Customer Experience Across Service Types, Customer Types and Time
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Marketing
The Development of 3DPageflip Service System to Improve Performance Customer Services in Bank
JETL (Journal Of Education, Teaching and Learning)
The Customer Experience in the Era of Electronic Service Offering
Journal of Marketing Research and Case Studies
The Effect of Service Quality to Customer of Loyalty Using Self-Service Technology: Internet Banking
KnE Social Sciences
Service Quality and Determinants of Customer Satisfaction in Hospitals: Turkish Experience
International Business & Economics Research Journal (IBER)
Developing Customer Service Standards
International conference KNOWLEDGE-BASED ORGANIZATION
Capturing and Using QoS Relationships to Improve Service Selection
Notes on Numerical Fluid Mechanics and Multidisciplinary Design
Transfer Processes
Fluid Flow
