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Publications by Ermira H. Kalaj
The Effect of Consumer Relationship Management on Satisfaction and Loyalty: A Focus on Albanian Tour Operator Business
Mediterranean Journal of Social Sciences
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Effective Factors on Consumer Loyalty and Satisfaction
Kuwait Chapter of Arabian Journal of Business and Management Review
ANALYSIS OF THE EFFECT OF RELATIONSHIP MARKETING AND PATIENTS’ SATISFACTION ON PATIENTS’ LOYALTY (A Case in X Hospital)
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi).
Moderating Impact of Tourism Relationship Management Dimensions on Tourism Service Quality, Tourist Satisfaction and Destination Loyalty
Decision Science Letters
Decision Sciences
Brand Trust as the Mediation Effect Customer Relationship Management on Customer Loyalty
The Effect of Consumer Involvement on Brand Loyalty: A Study on Smart Phone Products
Pressacademia
The Effect of Customer Relationship Management (CRM) on Bank Customer Loyalty Through Satisfaction as Mediating Variable: Evidence in Batam, Indonesia
Relationships Among Country Image, Tour Motivations, Tour Quality, Tour Satisfaction, and Attitudinal Loyalty: The Case of Chinese Travelers to Korea
Sustainability
Development
Management
Monitoring
Environmental Science
Renewable Energy
Energy Engineering
Law
Sustainability
Planning
Policy
Power Technology
the Environment
Geography
Effects of Customer Relationship Management on Customer Loyalty
Managing Blood Donorship: The Effect of Motivation on Donor Satisfaction and Loyalty
Regional Formation and Development Studies
