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Publications by Francisco Javier Miranda

Customer Delight: Perception of Hotel Spa Consumers

European Journal of Tourism, Hospitality and Recreation

English

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Enhancing Customer Delight in Luxury Hotel/Resort Spa Through Positive Emotions and Service Quality

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Factors Influencing Customer Satisfaction & Customer Delight in Fine Dining Restaurants

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Spa-Wellness Center as Part of the Hotel Facility

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Structural Relationships Among Customer Delight, Exercise Commitment, and Psychological Happiness

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Digitization for Customer Delight in Ready Mix Concrete Business in India

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Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain

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Application of Perception Theory in Hotel Interior Design

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Impact of Service Quality on Customer Satisfaction in Hotel Industry

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Customer Loyalty Programs: Are They Fair to Consumers?

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