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Publications by G. Staude

Satisfaction With Service Recovery: Its Measurement and Its Outcomes

South African Journal of Business Management

International Management

English

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Customer Satisfaction After Service Recovery and Its Impact on Brand Loyalty

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Role of Locus on Control Customer Recovery Service of Percieved Justice and Its Implication on Satisfaction With Recovery Services

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Customer Satisfaction and Its Measurement in Fitness Clubs of Warsaw

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E-Banking Service Quality Dimensions and Its Effect on Customers Satisfaction

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Islamic Bank Service Quality and Its Impact on Indonesian Customers’ Satisfaction and Loyalty

Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah

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Theoretical Introduction of Service Recovery and the Discussion of Its Strategical Significance

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Analytical Investigation for in Situ Stress Measurement With Rheological Stress Recovery Method and Its Application

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Airport Service Quality Dimensions and Its Influence on Airline Passengers’ Satisfaction in India

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Dyspnoea and Its Measurement

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