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Publications by J W Shepherdson
Customer-Engineer Relationship Management for Coverged Communications Service Providers
BT Technology Journal
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International Journal for Research in Applied Science and Engineering Technology
Vom Customer Relationship Management Zum Citizen Relationship Management
Verwaltung & Management
Application of TQM for Customer Service in Relationship Marketing
IRA-International Journal of Management & Social Sciences (ISSN 2455-2267)
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Organic Knowledge Management for Web-Based Customer Service
An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management
Advances in Knowledge Acquisition, Transfer, and Management
