Discover open access scientific publications

Search, annotate, share and cite publications

Publications by Jackie L.M. Tam

Service Role and Outcome as Moderators in Intercultural Service Encounters

Journal of Service Management

Hospitality Management

English

Related publications

Affective Complementarity in Service Encounters

Management Revue

English

The Boundaries of Service Automation:Four Types of Service Encounters

Nordic and Baltic Journal of Information and Communications Technologies

English

Service Encounters: The Missing Link Between Service Quality Perceptions and Satisfaction

Journal of Applied Business Research

International Management

English

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Production and Operations Management

Manufacturing Engineering

Management Science

Management of Technology

Operations Research

English

Co-Creation of Innovations in ICT-Based Service Encounters

Handbook of Research on Demand-Driven Web Services

English

Exploring Intercultural Competence: A Service-Learning Approach

Australian Journal of Teacher Education

English

Managing Emotional Labour in Service Encounters in Healthcare Occupation in Bangladesh

Journal of Human Resource and Sustainability Studies

English

Ordering Fast Food: Service Encounters in Real-Life Interaction and in Textbook Dialogs

JALT Journal 34.2

English

Feature Models as Service Contracts in Service Oriented Architecture

International Journal of Services, Technology and Management

Computer Science Applications

English