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Publications by Johanna Jobst

Understanding Customer Satisfaction in Opera: First Steps Toward a Model

International Journal of Nonprofit and Voluntary Sector Marketing

English

The Perception of Artistic Quality in Opera – Results From a Field Study

Journal of New Music Research

Performing Arts

English

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First Steps Toward a Usage-Based Theory of Language Acquisition

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A First Step Toward Understanding Obscurin's Molecular Mechanism

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Corrigendum: A First Step Toward Understanding Patient Safety

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Customer Satisfaction Assessment Using the SERVQUAL Model

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The Employee‐customer Satisfaction Chain in the ECSI Model

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Empirical Research on Kano’s Model and Customer Satisfaction

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