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Publications by Johannes Habel

Understanding the Impact of Relationship Disruptions

Journal of Marketing

International Management

English

Price Negotiating for Services: Elucidating the Ambivalent Effects on Customers’ Negotiation Aspirations

Journal of the Academy of Marketing Science

International Management

English

When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction

Journal of Service Research

Information Systems

Political Science

Human Resource Management

Organizational Behavior

English

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