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Interlibrary Loan and Document Delivery: Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries20072Lee Andrew Hilyer. Interlibrary Loan and Document Delivery: Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries. Binghamton, NY: Haworth Information Press 2006. 150 Pp., ISBN: 0‐7890‐3129‐9 US$19.00