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Publications by Ken Kwong-Kay Wong
Potential Moderators of the Link Between Rate Plan Suitability and Customer Tenure: A Case in the Canadian Mobile Telecommunications Industry
Journal of Database Marketing & Customer Strategy Management
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Exploring the Link Between Canadian University Athletics and Emotionally Intelligent Leadership Potential
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Frontiers in Psychology
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Product Market Competition and Lobbying Coordination in the U.S. Mobile Telecommunications Industry
SSRN Electronic Journal
Moderators of the Link Between Marital Hostility and Change in Spouses’ Depressive Symptoms.
Journal of Family Psychology
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Environmental Discourses in Organizations: The Case of a Brazilian Mobile Telecommunications Company
BAR - Brazilian Administration Review
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Routledge Research in Organizational Behaviour and Strategy
The Relationship Between Employee Attributes and Customer Satisfaction: A Case of South African Call Centre Industry
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Customer Satisfaction in the Hotel Industry: A Case Study From Sicily
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Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty?an Empirical Analysis
Psychology and Marketing
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