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Publications by L.G. Nunn

Branded Customer Service: Implementing the Customer Perspective of the Balanced Scorecard to the Ranching Industry.

English

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Service Bundling From the Perspective of the Customer

Annales Universitatis Mariae Curie-Skłodowska, sectio H, Oeconomia

English

Customer Retention: A Theoretical Perspective of Service Failure and Service Recovery in the Hotel Industry

English

Managing Service Quality With the Balanced Scorecard

Advances in Library Administration and Organization

Public Administration

Information Sciences

English

The Customer Service Office Simulation

English

Financial Perspective of the Balanced Scorecard: Strategies for Profitability.

English

The Effects of Service Quality, Customer Perceived Value, and Customer Satisfaction Towards Customer Loyalty of Damri Tour Bus

Journal of Business on Hospitality and Tourism

English

Assessing the Impact of Derived Behavior Information on Customer Attrition in the Financial Service Industry

European Journal of Operational Research

Information Systems

Management Science

Computer Science

Operations Research

English

Developing Corporate Management to Improve the Quality of Customer Service

HUMANITIES STUDIES

English

Customer Experience Management in the Detailing Industry

International Journal of Recent Technology and Engineering

Management of Technology

English