Amanote Research
Register
Sign In
Discover open access scientific publications
Search, annotate, share and cite publications
Publications by Manuel José Vilares
The Employee‐customer Satisfaction Chain in the ECSI Model
European Journal of Marketing
Marketing
Related publications
Employee Branding Through Talent Management for Customer Satisfaction
IOSR Journal of Business and Management
Customer Satisfaction Assessment Using the SERVQUAL Model
Science Journal of Business and Management
Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain
Journal of Travel and Tourism Marketing
Marketing
Tourism
Hospitality Management
Leisure
The Impact TQM System on Supply Chain Performance Through Supply Chain Integration and Employee Satisfaction
Petra International Journal of Business Studies
“Albergo Diffuso” Model for the Analysis of Customer Satisfaction
European Scientific Journal ESJ
Smile for a While: The Effect of Employee-Displayed Smiling on Customer Affect and Satisfaction
Journal of Service Management
Management
Hospitality Management
Business
Leisure
Strategy
Accounting
Tourism
Empirical Research on Relationships Among Enterprises’ Internal Market Orientation, Market Orientation, Employee Satisfaction and Customer Satisfaction
AFRICAN JOURNAL OF BUSINESS MANAGEMENT
Enriching the ECSI Model Using Brand Strength in the Retail Setting
European Journal of Management and Business Economics
Management
Finance
Business
Organizational Behavior
Marketing
Human Resource Management
International Management
Leisure
Strategy
Tourism
Hospitality Management
The Relationship Between Employee Attributes and Customer Satisfaction: A Case of South African Call Centre Industry
Mediterranean Journal of Social Sciences
