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Publications by Marcin Kotarba

New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry

Foundations of Management

English

Process Approach to Knowledge Management

Foundations of Management

English

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CRM Development in Practice, Customer Relationship Management Innovation

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Customer Loyalty in Retail Banking

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Factors Influencing Consumer Loyalty: Evidence From the Ghanaian Retail Banking Industry

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Sales Force – Customer Relationship and Ethical Behaviours in the Nigerian Banking Industry: A Synthesis

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Factors Affecting Loyalty Customer Services Banking Industry in East Java

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