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Publications by Mark P. Leach

A Framework for B2B Customer Reacquisition: Evaluating Key Determinants to Win Back Lost Customers

Developments in Marketing Science: Proceedings of the Academy of Marketing Science
2015English

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A Conceptual Framework for B2B Electronic Contracting

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Loyalty Program Activity: Make B2B Customers Buy More

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A Data Mining Technique to Find Optimal Customers for Beneficial Customer Relationship Management

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Closing Sales in the Sales Conversation With Professional Customers (B2B)

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Component Based System Framework for Dynamic B2B Interaction

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The Influence of Customer Commitment and Loyalty Program on Customer Advocacy Behavior in B2B Product

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A Framework for Understanding Customer Relationship Management Systems Benefits

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