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Publications by Metin Kozak

Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain

Journal of Travel and Tourism Marketing

Hospitality Management

English

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Impact of Service Quality on Customer Satisfaction in Hotel Industry

IOSR Journal Of Humanities And Social Science

English

Management of Relationship Between Customer Satisfaction and Services in Hotel Industry in Prishtina

ILIRIA International Review

English

Relationship Between the Star and the Hotel Service Guarantees of Customer Satisfaction

International Journal of Economics and Finance

English

Customer Satisfaction in the Hotel Industry: A Case Study From Sicily

International Journal of Marketing Studies

English

Effects of Customer Relationship Management on Customer Loyalty

English

Impact of Internet of Things (IoT)’s Service Quality on the Hotel Customer Satisfaction

International Journal of Recent Technology and Engineering

Management of Technology

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The Impact of the Logistics Management in Customer Satisfaction

Proceedings of the International Conference on Business Excellence

English

Impact of Customer Satisfaction on Customer Advocacy; Mediating Role of Trust

Asian Journal of Scientific Research

Multidisciplinary

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Customer Relationship and Satisfaction

International Journal of Customer Relationship Marketing and Management

Information Systems

International Management

Management Information Systems

English