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Publications by Michael Labus
The CRM Behaviour Theory – Managing Corporate Customer Relationships in Service Industries
Journal of Database Marketing & Customer Strategy Management
Related publications
The Increasing Focus on Managing Relationships and Customer Retention
Journal of Language, Technology & Entrepreneurship in Africa
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International Journal of Enterprise Information Systems
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Developing Corporate Management to Improve the Quality of Customer Service
HUMANITIES STUDIES
The Relationships Between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector
CRM Development in Practice, Customer Relationship Management Innovation
Studia Mundi - Economica
CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality
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The Mediating Effects of Service Charge Transparency on the Relationship Between Corporate Social Responsibility and Customer Behaviour in Hong Kong’s Retail Banking Sector
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Customer Relationship Management (CRM) in Banking Sector in Albania
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