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Publications by Naoki Nagashima

Customer Satisfaction Influenced by Evaluation of Steps and Results of Service Process:Empirical Study in Comparison With Prospect Theory

Journal of Marketing & Distribution

English

Effect of Human Recombinant Erythropoietin Before Autologous Blood Donation in Gastrointestinal Cancer Surgery.

Japanese Journal of Gastroenterological Surgery

Gastroenterology

English

Related publications

How Brand Trust Is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction

Asia Pacific Management and Business Application

English

Research on Application of Evaluation System of Customer Satisfaction With Service Encounter of Express Enterprises

English

An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction

International Journal of Service Science, Management, Engineering, and Technology

Multidisciplinary

Computer Science

English

An Empirical Study of Service Quality and Customer Satisfaction of Malaysian Air Passenger

KnE Social Sciences

English

Service Quality, Religiosity, Customer Satisfaction, Customer Engagement and Islamic Bank’s Customer Loyalty

Journal of Islamic Marketing

English

The Impact of Ethical Cues on Customer Satisfaction With Service

Journal of Retailing

English

The Impact of Quality Practices on Customer Satisfaction and Business Results: Product Versus Service Organizations

Journal of Quality Management

English

Understanding Customer Satisfaction in Opera: First Steps Toward a Model

International Journal of Nonprofit and Voluntary Sector Marketing

English

The Effect of Service Quality on Customer Loyalty With Brand Images and Customer Satisfaction as Mediation

JURNAL MANAJEMEN DAN KEWIRAUSAHAAN

English