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Publications by Pei-lin Zhang

Research on Customer Rescue Model of TPL Enterprise Under the “New Retail”

2018English

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Investors’ Psychological Expectation of Retailers Under the New Retail Model

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Research on Commercial Multidimensional Innovation Model of Retail Business Under Internet Economy Environment

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Research on the Factors Affecting the Transformation of Community Convenience Stores Under the New Retail Trend

2020English

Research and Systematization of Specific Expressions of the Adaptation of Retail Trade Enterprise

Technology audit and production reserves
2019English

Research on Supply Chain Coordination of TPL Supplier Participation

Journal of Service Science and Management
2011English

Empirical Research on Kano’s Model and Customer Satisfaction

PLoS ONE
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Customer Loyalty in Retail Banking

Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series
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The Impact of Product Quality, Service Quality, and Customer Loyalty Program Perception on Retail Customer Attitude

Independent Journal of Management & Production
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An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management

Advances in Knowledge Acquisition, Transfer, and Management
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