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Publications by Samo Bobek

Service Orientation in Transitional Economies - Analysis of Critical Service Factors in Two Slowenian Banks Compared to the USA

Journal of East European Management Studies

Industrial Relations

International Management

English

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Factors Affecting Service Quality at Vietnamese Retail Banks

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The Service Sector in Lower-Income Asian Economies

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Analysis of Market Orientation on Business Performance in the Multinational Service Industries

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An Essential Service in Penrose's Economies of Growth

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The Importance of Relationship Officers in Banks’ Service Marketing

International Journal of Finance and Banking Research

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Antecedents of Customer Service Orientation

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ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation

Communications of the Association for Information Systems

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Intra-Cultural Variation: Explanations in Service Calls to Two Montevidean Service Providers.

Journal of Politeness Research

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Wingecarribee Health Service Model for Transitional Care

Australian Health Review

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