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Publications by Sandra Pesantez Loyola
The Impact of Other Customers and Gender on Consumer Complaint Behaviour in the Ecuadorian Restaurant Setting
European Journal of Tourism, Hospitality and Recreation
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Customer Complaint Behaviour (CCB) in the Retail Sector: Why Do Customers Voice Their Complaints on Facebook?
International Review of Retail, Distribution and Consumer Research
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Impact of Restaurant Owners'/Managers' Handling of Customers' Unexpected Incidents on Customers' Revisit Intention
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Consumer Behaviour of the Travel Agencies' Customers in the Segment of Seaside Holiday
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The Impact of Green Marketing on Green Consumer Behaviour in Jordan
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Studying the Effect of Perceptual Similarity Consumer From Other Customers on Corporate Marketing Performance (Case Study: Isfahan's Iran Khodro Customers)
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Reduced-Portion Entrées in a Worksite and Restaurant Setting: Impact on Food Consumption and Waste
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Public Complaint Behaviour and Satisfaction With Complaint Handling in the Malaysian Mobile Phone Services Industry
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Potravinarstvo
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