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Publications by Sharon E. Beatty
Responding to Customers’ “Gray” Requests: The Service Employee Dilemma
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
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Declining to Help: Rejections in Service Requests to the Police
Discourse and Communication
Communication
Language
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The Dilemma of Service Productivity and Service Innovation
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Political Science
Human Resource Management
Organizational Behavior
Service Employee Adaptiveness
Employee Relations
Industrial Relations
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Organizational Behavior
The Practical Effect of New Ethics Rules: Responding to Subpoenas and Document Requests About Client Information
Journal of Law and Commerce
ARRIVE: Ambulance Paramedics Responding to Urgent Patient Requests in General Practice for Home Visits — Evaluation Development
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Service Pricing With Loss-Averse Customers
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A Fluid Approximation for Service Systems Responding to Unexpected Overloads
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Safety Versus Passenger Service: The Flight Attendants’ Dilemma
The International Journal of Aviation Psychology
Enclosure 15: Sample Lists and Tech Service Requests
