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Publications by Sharon Q. Yang
Applying Semantic Web Technologies to Meet the Relevant Challenge of Customer Relationship Management for the U.S. Academic Libraries in the 21st Century Using 121 E-Agent Framework
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Customer Satisfaction in 21st Century Libraries
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Optimizing Library Services: Academic Libraries in the 21st Century: Adapting Services to Fit Digital Resources
Against the Grain
Rising to the Challenge of a 21st Century Workforce
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Management
Organizational Behavior
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Higher Education’s Response to the Changing Roles Required in Church Management for the 21st Century Web Appendix
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Applying Data Mining Techniques to WIFLY in Customer Relationship Management
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Restructuring Army Civilian Manpower to Meet the Challenges of the 21st Century
Social Customer Relationship Management: Taking Advantage of Web 2.0 and Big Data Technologies
SpringerPlus
Multidisciplinary