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Publications by Thorsten Gruber

Analyzing Customer Experience Feedback Using Text Mining

Journal of Service Research

Information Systems

Political Science

Human Resource Management

Organizational Behavior

English

Uncovering the Desired Qualities and Behaviours of General Practitioners (GPs) During Medical (Service Recovery) Encounters

Journal of Service Management

Hospitality Management

English

Analysing the Preferred Characteristics of Frontline Employees Dealing With Customer Complaints

Decision Sciences

International Management

English

Examining Student Satisfaction With Higher Education Services

International Journal of Public Sector Management

International Relations

Public Administration

Political Science

English

Re-Examining Value Co-Creation in the Age of Interactive Service Robots

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

English

Related publications

Corporate Political Contributions and Stock Returns

Journal of Finance

English

How Do Quasi-Random Option Grants Affect CEO Risk-Taking?

Journal of Finance

English

Self-Fulfilling Liquidity Dry-Ups

Journal of Finance

English

CEO Preferences and Acquisitions

Journal of Finance

English

Asset Quality Misrepresentation by Financial Intermediaries: Evidence From the RMBS Market

Journal of Finance

English

Ambiguous Information, Portfolio Inertia, and Excess Volatility

Journal of Finance

English

Diversification and Its Discontents: Idiosyncratic and Entrepreneurial Risk in the Quest for Social Status

Journal of Finance

English

Incentivizing Calculated Risk-Taking: Evidence From an Experiment With Commercial Bank Loan Officers

Journal of Finance

English

Learning From Coworkers: Peer Effects on Individual Investment Decisions

Journal of Finance

English

Executive Compensation and the Maturity Structure of Corporate Debt

Journal of Finance

English