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Publications by Timothy Keiningham

The Interplay of Customer Experience and Commitment

Journal of Services Marketing

English

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Managing Customer Experience

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Customer and Organisational Value Added Through Customer Experience Differentiation

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Effects of Customer Experience Across Service Types, Customer Types and Time

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The Effects of Digitalization on Customer Experience

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Research on the Relationship Between Customer Knowledge, Customer Participation Innovation and Customer Experience in Social Media Environment

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Structural Relationships Among Customer Delight, Exercise Commitment, and Psychological Happiness

Restaurant Business

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