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Publications by Tobias Otterbring
Smile for a While: The Effect of Employee-Displayed Smiling on Customer Affect and Satisfaction
Journal of Service Management
Management
Hospitality Management
Business
Leisure
Strategy
Accounting
Tourism
Spotlighting Customers' Visual Attention at the Stock, Shelf and Store Levels With the 3S Model
Journal of Visualized Experiments
Immunology
Molecular Biology
Biochemistry
Microbiology
Chemical Engineering
Neuroscience
Genetics
Related publications
Employee Branding Through Talent Management for Customer Satisfaction
IOSR Journal of Business and Management
The Effect of Permeation of Management Philosophy on the Satisfaction of Customer and Employee: An Enterprise Case Study
Japanese Journal of Administrative Science
The Employee‐customer Satisfaction Chain in the ECSI Model
European Journal of Marketing
Marketing
The Effect of Price Perception on Customer Satisfaction
GIS-Business
Earth
Planetary Sciences
Empirical Research on Relationships Among Enterprises’ Internal Market Orientation, Market Orientation, Employee Satisfaction and Customer Satisfaction
AFRICAN JOURNAL OF BUSINESS MANAGEMENT
Leadership Style and Interpersonal Communication of Employee Satisfaction and It’s Effect on the Employee Performance
Jurnal Pendidikan Bisnis dan Manajemen
The Effect of Transformational Leadership and Job Satisfaction on Employee Performance
Universal Journal of Management
Effect of Customer Satisfaction on Water Utility Business Performance
Journal of the American Water Works Association
Water Science
Chemistry
Technology
The Effect of Service Quality on Customer Loyalty With Brand Images and Customer Satisfaction as Mediation
JURNAL MANAJEMEN DAN KEWIRAUSAHAAN
