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Publications by Wyean Chan
Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times
Manufacturing and Service Operations Management
Management Science
Management
Operations Research
Strategy
Related publications
Call-Routing Schemes for Call-Center Outsourcing
Manufacturing and Service Operations Management
Management Science
Management
Operations Research
Strategy
Policies and Conflicts in Call Control
Computer Networks
Computer Networks
Communications
Evaluate Call Center Performance Using Big Data Analytics
Informacionno-technologicheskij vestnik
Call Center Text Mining Approach
Desperate Times Call for Desperate Measures
Critical Care Medicine
Critical Care
Intensive Care Medicine
Study to Assess the Sleep Quality of Call Handlers in Teynampet Call Center
Indian Research Journal of Pharmacy and Science
Correcting the Dynamic Call Graph Using Control-Flow Constraints
Dialogue Management in Vector-Based Call Routing
Call Center Offshore: O Caso Out Brazil
Revista Brasileira de Casos de Ensino em Administração
