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Publications in Hospitality Management

Communications in Adventure Tour Products

Annals of Tourism Research

Hospitality Management

English

Other‐customer Failure

Journal of Service Management

Hospitality Management

English

Reflections on Context in Service Research

Journal of Service Management

Hospitality Management

English

Beyond the Dyadic: Customer Engagement in Increasingly Networked Environments

Journal of Service Management

Hospitality Management

English

Co‐creation and Learning in Health‐care Service Development

Journal of Service Management

Hospitality Management

English

Data‐driven Services Marketing in a Connected World

Journal of Service Management

Hospitality Management

English

Customer Co‐creation in Service Innovation: A Matter of Communication?

Journal of Service Management

Hospitality Management

English

An Analysis of the Interaction Effect Between Employee Technical and Emotional Competencies in Emotionally Charged Service Encounters

Journal of Service Management

Hospitality Management

English

Consumer Perceptions of Service Constellations: Implications for Service Innovation

Journal of Service Management

Hospitality Management

English

Smile for a While: The Effect of Employee-Displayed Smiling on Customer Affect and Satisfaction

Journal of Service Management

Hospitality Management

English