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Publications in Organizational Behavior
The Value of Codesign
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
The Dilemma of Service Productivity and Service Innovation
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
Transformative Service Research
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
The Impact of Endogenous Motivations on Adoption of IT-Enabled Services
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
Paying Before or Paying After? Timing and Uncertainty in Pay-What-You-Want Pricing
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
“The People Make the Brand”
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
Analyzing Customer Experience Feedback Using Text Mining
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
Service Innovation: A New Conceptualization and Path Forward
Journal of Service Research
Information Systems
Sociology
Political Science
Human Resource Management
Organizational Behavior
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